At time of purchase: New and pre-owned Subarus (up to 150,000 miles are eligible for extended service contracts from Roy Robinson. Buying at time of purchase guarantees the lowest cost and longest terms available.
While your Subaru is still under factory warranty. If you choose not to purchase an extended service contract at time of purchase, you may purchase one later while your Subaru is still under factory warranty.
At 36,000 miles but less than 125,000 miles. Even if your vehicle is out of factory warranty, you may purchase an extended service contract - regardless of where you purchased your vehicle ? subject only to a satisfactory vehicle inspection. (We have many service customers who take advantage of this option in order to save on unforeseen repair bills.)
1. What's the most important thing I should know about an extended service contract?
It is important to know the company that is promising to pay repairs if your car breaks down. A contract is only as good as the company that backs it.
2. What is an extended service contract?
It is a contract between you and the provider, who promises to pay for specified repairs of mechanical failures during the contract term (less a deductible, if any). It may also be referred to as an extended warranty or vehicle service contract. Here are some key definitions to help you in selecting a plan:
- Obligor - a legal term for the company obligated to live up to the terms of the contract (e.g., manufacturer, dealer, or third-party company).
- Administrator - the company hired by the obligor to handle claims, instead of doing it themselves (the administrator is not a party to the contract).
- Breakdown - definitions vary from "failure of a component to work as it was designed to work in normal service" to "failure due to a defect in materials or faulty workmanship."
- Normal wear and tear - when a part is not broken, but simply wears over time during normal use of the car.
- Cause and effect - if a covered part fails and damages another part.
- Deductible - the amount you must pay for a covered repair.
- Surcharges - additional amounts you must pay to include coverage of certain items (e.g., All-Wheel Drive, high-tech components, on-board computers, seals and gaskets).
3. Do I really need an extended service contract?
An extended service contract is an important option. With the high technology built into today's cars, repair costs have risen dramatically and will continue to do so. With just one major after-warranty repair, the contract could easily pay for itself. Subaru is proud of its reputation for reliability and superior engineering. However, anything mechanical could eventually require repairs.
4. Is there any benefit to taking advantage of an extended service contract opportunity while a car is still under warranty?
As with any other product, service contracts are subject to inflationary price increases. By purchasing it now, you can lock-in at today's cost. In addition, you can include the cost in your monthly finance or lease payment. Plus, you may be entitled to benefits in addition to the basic factory warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service, road hazard tire protection, lost key retrieval, and computerized trip routing for up to seven years.
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